Frequently Asked Questions
Everything you need to know about your eyewear journey.
How do I know if a frame will fit my face?
Each product page includes detailed measurements of the lens width, bridge, and temple length. We recommend comparing these specs to your current favorite pair of glasses for the best fit.
What is your return policy for prescription eyewear?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or if your prescription doesn't feel right, you can return them for a full refund or exchange.
How long does shipping take for custom lenses?
Prescription orders typically take 7-10 business days to process as our experts custom-craft your lenses. Once shipped, standard delivery takes an additional 3-5 business days.
Do you offer a warranty on designer frames?
Yes, all our fashion frames come with a one-year manufacturer's warranty that covers any defects in materials or workmanship from the date of purchase.
Can I use my vision insurance for online purchases?
We provide detailed itemized receipts that you can submit to your insurance provider for out-of-network reimbursement. We also accept FSA and HSA cards at checkout.
How should I clean and maintain my new glasses?
Always use a microfiber cloth and a dedicated lens cleaning spray. Avoid using paper towels or household detergents, as these can scratch the lens coatings.